Claims portfolio analysis

Insurance portfolio analysis does not occur in real-time, leading to exposure to undesired portfolio risks or claims leakage. Better understanding of the key drivers behind portfolio performance in real-time can prevent this and helps improve risk selection. It is however very time consuming to do this manually.

Decision Computing’s root-cause analysis agent solves this problem for claims and underwriting teams. The agent looks at key portfolio metrics like the loss ratio or claim payments, identifies when these metrics are off target, and finds the key drivers behind them in real-time. It constructs a detailed report of the findings, including suggestions for the insurance expert to improve the portfolio performance. This report is a great starting point for the claims specialist or underwriter to dig deeper by asking follow-up questions to the agent.

This collaboration between the agent and the expert is highly effective. The agent monitors the portfolio 24/7, identifies and summarizes key portfolio drivers, and loops in the expert when needed.