Claims processing

High-volume claims such as travel or car claims benefit from more automated straight-through processing. This leads to higher customer satisfaction and frees up claims teams to focus on more complex cases.

In a single workflow, Decision Computing’s agents can ingest the claim and supporting documents, request additional evidence if needed, check coverage, compute the claim payment amounts, arrive at closure decisions and communicate with the customer when needed. The agent even checks for signs of fraud and escalates suspicious claims to the claims team.

Importantly, every agentic step can be inspected, and every decision is stored in a data lake with time travel, providing you with clear audit trails. This is a key requirement for regulated industries such as insurance and often missing in workflow automation tools.